Scott Jack

Hey there! My name is Scott Jack; welcome to my website. I’m a documentation systems specialist that has worked in systems administration, enterprise endpoint management, and inbound marketing based on subject matter expert (SME) interviews.

Why do documentation systems matter?

Your team knows what they're doing—the problem is finding the information to do it. I help growing companies of 20–100 people turn documentation chaos into systems that work.

When a $2M deal depends on your team answering technical questions quickly, you can't afford to have your best engineer spending 30 minutes hunting through Slack. When onboarding a new $85K hire takes three months instead of six weeks, that's real money lost.

The problem I solve

Most small companies hit a point where information lives everywhere: Google Drive, Notion, someone's desktop, that one Slack thread from six months ago. New hires spend their first month asking "where do I find...?" and your team wastes time recreating work that's already been done.

How I help

Documentation structure based on intent: People reach for docs to learn something new, follow step-by-step instructions, check reference material, or understand why something works a certain way. I organize documentation around these needs so people can actually find what they're looking for.

Single source of truth: I audit your scattered documentation, migrate it to one platform, and set up a review process so information stays current. No more hunting across five different tools.

Future-ready fundamentals: When your processes are documented and logically organized, you're more prepared for the future. Not only will the humans on your team be able to find what they need quickly, but new tools (like generative and agentic AI) will be able to make better use of that information, too. Good structure now means you're ready for whatever tools come next.

How you benefit

Faster onboarding, fewer "where is that document?" questions, less time recreating work that already exists. Your workers can become more productive in half the time, and your senior people will spend less time answering the same questions. Your team's knowledge becomes an asset instead of something trapped in people's heads or buried in outdated files.

If you'd like to work together, please contact me.