Solution: Virgin Mobile iPhone Deactivates after iOS Updates

My mom has an iPhone 5 on Virgin Mobile. Every time she updates iOS, the iPhone deactivates. In the past, I would call Virgin Mobile technical support for reactivation, but:

  • they aren’t open 24/7.
  • they take a long time.
  • they’ve threatened to charge me before.
  • I hate being on the phone.

After searching the interwebs mostly unfruitfully, I came across the following solution in an Apple Support forum. (Sorry, I couldn’t find it again.)

  1. Backup the iPhone.
  2. Erase all contents and settings.
  3. Restore the iPhone from your backup.

This worked successfully for us. The phone did not activate the first time during setup, but on the second try. I hope other webizens in need find this, and find it useful.